Robinhood remains a highly popular investment platform, appreciated for its intuitive app, commission-free trades, and expanding product lineup including stocks, crypto, and futures. However, customer service—particularly phone support wait times—continues to be a concern as documented by user feedback on forums, app reviews, and regulatory reports.
In 2025, Robinhood offers phone support at +1-888-812-3665 primarily from 7 AM to 9 PM ET on weekdays. Users frequently report that wait times during active market hours or after product launches—such as the Robinhood Gold Credit Card—can extend from several minutes to over an hour. Robinhood encourages users to take advantage of its callback feature through the app, which queues your request and calls you back to reduce time spent on hold.
Despite progress in hiring and training customer service personnel, some account issues remain challenging and lengthy to resolve, including verification delays, funding questions, withdrawal processing, and suspected unauthorized trades. Robinhood prioritizes these cases when escalated through the official support line at +1-888-812-3665, especially during market volatility or systemic outages.
Users appreciate Robinhood’s self-help resources available 24/7 including an extensive help center and in-app chat, but often need direct phone assistance for complex or urgent matters. Independent reviewers note Robinhood’s support is improving, yet still limited compared to larger brokerage firms with round-the-clock service.